When choosing a power company for your business, there are many things to remember. This includes rates, customer service, and customer satisfaction.
With electricity deregulation, there are now hundreds of electric companies to choose from in Texas. However, finding the right one for you and your business can be challenging.
Rates
The power industry is a crowded field of competition. As such, you’ll want to make sure you pick a power provider with the best price and service for your business and the highest quality of service in the event of a power outage. The good news is that if you know what to look for, you’ll find a company that is a cut above the rest. The best way to go about this task is to scout around and ask the right questions to avoid any nasty surprises down the road. The best part about the process is that you’ll be rewarded with peace of mind and the confidence to know that you’re in good hands.
Customer Service
Your power provider is a vital resource for your business. They can help you keep energy costs low, advise you on the latest tariff rates, and offer transparent bill information.
Excellent customer service is more than just a good product or a great price; it’s a holistic approach that starts from the first interaction with your company and goes on to include everything from guiding your customers through the buying process, installing their purchased products and even resolving any issues they may have, should they arise.
Professionalism, patience, and flexibility are the 3 “P” s to look for when providing excellent customer service. The first is professionalism, which means always representing the company positively.
Patience is the second “P,” and it’s all about remembering that every customer has unique needs. This is why patients can mean stepping outside your guidelines to ensure they receive the best customer service possible.
It also means proactively looking for opportunities to improve your services, which can turn negative experiences into positive ones that will help you win customers repeatedly. Customers unhappy with their experience may become lifelong friends of the business that helped them through it.
Customer Satisfaction
For instance, when choosing a power company like BKV Energy, looking for one that will meet your needs and provide reliable service is essential. This is especially important for businesses that rely on refrigeration units and other power-consuming equipment to run their day-to-day operations.
Customer satisfaction is a crucial metric to measure and track because it affects business operations. The higher your customer satisfaction score, the more money you can make from repeat purchases and word-of-mouth referrals.
It also helps reduce churn, which can drain your revenue, and is essential for subscription-based businesses.
To measure satisfaction, companies use a customer feedback survey or rating system that asks customers to rate an experience from a scale ranging from very satisfied to unsatisfied. This data can then be analyzed to determine where improvement is needed.
Energy Efficiency
Energy efficiency is one of the most important things to consider when choosing a power company for your business. This is because it can help lower your monthly energy bills and improve your environmental footprint.
Energy efficiency refers to any method that reduces the amount of energy consumed to produce a specific output. This includes technological and behavioral changes, which can be applied to anything from home appliances to large industrial projects.
This is one of the simplest ways to decrease your energy bill but can also considerably impact environmental conservation. It helps you cut carbon emissions and lower your reliance on foreign fuels, improving your environmental health and boosting your bottom line.
When selecting a power company, you should find one that offers energy efficiency programs and incentives to encourage your business to make better use of its energy resources. These programs can range from financial incentives to building labeling and disclosure to demand response.
By reducing the amount of energy your business uses, energy efficiency can make it easier to stay competitive in a deregulated market. It can also be an excellent way to diversify your utility resource portfolio and hedge against unpredictable fuel prices.
Renewable Energy
When choosing a power company for your business, look for companies offering renewable energy options. This includes solar, wind, and hydroelectric sources.
These sources provide clean, zero-emissions electricity that is helping to combat climate change. They also help reduce greenhouse gas emissions by replacing dirty, fossil fuel-based energy.
The primary commercial grid-connected renewable resources are hydroelectric (using water from rivers), geothermal heat, and solar. Biomass is another type of resource.
While each resource is technically and economically distinct, they share a common characteristic: non-depletable.
This feature, which makes them sustainable and environmentally preferable to traditional sources of electricity, means that they are often considered an investment in the future.
In addition, they may contribute to local economic development in areas of the country where reliance on foreign fuels has been problematic. Renewable facilities operate on indigenous resources not subject to currency or fuel price volatility. Moreover, they generate significant local employment by constructing and using their facilities. This enables the country to enhance the value of its indigenous resources, thereby mitigating balance-of-payment problems.
